Terms of Service

1. Acceptance

By downloading, installing, activating, or using Musika ("the Software"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not install or use the Software.

Xalo Software may update these Terms at any time. Continued use after changes constitutes acceptance. You will be notified of material changes via the app or musika.xalosoftware.com.

2. The Service

Musika is a local-first point-of-sale and shop management application for small and growing businesses, available as Musika Boutique, Convenience Store, General Dealer, Grocery, Mini Supermarket, Supermarket, and Tuckshop. Day-to-day selling works on your device, including without internet. Creating your Musika account and business, and managing your license and devices, happen online. Access is managed by license using the Sekiwa licensing service.

3. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use the Software. By accepting these Terms, you represent that you meet this requirement and that all information you provide during activation is accurate.

4. License Grant

Subject to these Terms, Xalo Software grants you a limited, non-exclusive, non-transferable, revocable license to use Musika on devices authorized by the active plan and Sekiwa. Starter and Standard allow 1 device, Pro allows up to 10 devices, and Enterprise follows its resolved custom configuration. This license is strictly personal to the purchasing entity.

License activation, adding or replacing a device, renewals, upgrades, and downgrades are requests made online inside the app and decided through Sekiwa. Each license covers only the devices it authorizes. A device can be added, replaced, or removed only through those in-app requests; some requests, such as replacing a lost device, are reviewed by Xalo Software.

5. License Plans and Payment

5.1 Plans

Musika offers the following license plans:

• Starter — $5/month or $50/year
• Standard — $15/month or $150/year
• Pro — $30/month or $300/year
• Enterprise — managed custom pricing and billing, with limits and features resolved by Sekiwa

5.2 Payment

Payments are made manually by EcoCash. In the app, you choose your plan and price, and the app shows how to pay: send the exact amount to the EcoCash number shown and keep the transaction reference. After you have paid, tap I have paid in the app. This sends a payment request to Xalo Software, which checks that the payment was received and confirms it. Your plan is activated once we confirm payment. No automated billing or online card payment is provided at this time.

5.3 Renewal

Monthly self-service plans (Starter, Standard, and Pro) require renewal every 30 days. Renewals are paid and confirmed in the same way as a new purchase. Upon expiry, the applicable Sekiwa entitlement grace policy applies. After grace ends, licensed features are restricted until renewal.

Yearly Starter, Standard, and Pro plans include their full duration in the license expiry date. Enterprise terms are set out in the applicable custom agreement.

5.4 Price Changes

Xalo Software reserves the right to change pricing for new licenses and renewals. Existing active licenses remain valid under the pricing terms in effect at the time of purchase.

For the most current plan details and feature comparisons, see the Pricing page at musika.xalosoftware.com/pricing.

6. Refunds

License activation is irreversible. Once your license has been activated on a device, no refunds will be issued.

Refund requests for purchases that have not yet been activated may be considered on a case-by-case basis within 7 days of purchase. Contact xalosoftware@gmail.com with your purchase details.

See the Refund Policy for full details.

7. User Responsibilities

You agree to:

• Use the Software only for lawful purposes
• Maintain the confidentiality of your device and license
• Not tamper with, modify, reverse engineer, or bypass the Software's license verification or security systems
• Not distribute, resell, or sublicense the Software or license keys
• Not use the Software in any manner that violates applicable laws
• Not attempt to circumvent device time checks, license expiry validation, or cryptographic verification

8. Prohibited Conduct

The following actions are strictly prohibited:

8.1 Tampering

Any attempt to manipulate, bypass, disable, or remove the Sekiwa license verification system, including but not limited to:

• Modifying system clock to extend license validity (time tampering)
• Altering device fingerprint to bypass device binding
• Modifying the Musika APK to remove or bypass license checks
• Decrypting, decompiling, or reverse engineering the license verification code
• Using modified, cracked, or unauthorized versions of the Software

8.2 Unauthorized Distribution

• Copying, distributing, or making the Software available to third parties without authorization
• Reselling license keys issued by Xalo Software
• Operating a license generation or activation service without written authorization

8.3 Violation of Law

• Using the Software for fraudulent, illegal, or deceptive purposes
• Using the Software to process transactions involving illegal goods or services

9. Penalties for License Tampering

Xalo Software employs active tamper detection through the Sekiwa system. The following penalties apply automatically upon detection:

Level 1 — First Tamper Offense

Upon detection of tampering (including time manipulation, device fingerprint mismatch, or integrity check failure):

• License state is set to restricted
• The license expiry date is reduced by 50% as a penalty
• A warning is displayed explaining the violation and penalty
• The tamper event is recorded in the license audit log

Level 2 — Repeat Tamper Offense

Upon detection of a second tampering event on the same license:

• License state is set to tampered (permanent revocation)
• The license is permanently invalidated and cannot be reactivated
• The device fingerprint is blacklisted
• No refund will be issued
• A new license must be purchased at full price to continue using the Software

Level 3 — Commercial Tampering

Any attempt to distribute, sell, or operate a cracked, modified, or unauthorized version of the Software, or to provide tampering tools or services to others:

• All penalties under Level 1 and Level 2 apply
• Xalo Software reserves the right to pursue legal action under applicable law, including the Zimbabwe Cyber Crime Act
• The offending party may be liable for damages, including lost revenue, legal costs, and investigation expenses

See the Anti-Tampering and Enforcement Policy for full details.

10. Termination

10.1 By User

You may terminate these Terms by uninstalling the Software and discontinuing use. No refunds will be provided for unused license periods.

10.2 By Xalo Software

Xalo Software may terminate or suspend your license immediately without notice if you violate these Terms, including engaging in any prohibited conduct described in Section 8. Upon termination, your license is revoked and you must cease all use of the Software.

10.3 Effect of Termination

Upon termination:

• Your license to use the Software ends immediately
• You must uninstall the Software and destroy all copies
• Any license fees paid are non-refundable
• Sections 9, 10, 11, 12, 13, and 14 survive termination

11. Intellectual Property

Musika, the Musika logo, Sekiwa, the Sekiwa logo, and all related intellectual property are owned exclusively by Xalo Software. These Terms do not transfer any ownership rights. You may not use Xalo Software's trademarks, logos, or branding without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Software is provided "as is" without any warranty, express or implied
• Xalo Software does not guarantee that the Software will be uninterrupted, error-free, secure, or free from defects
• Xalo Software is not liable for any loss of data, business interruption, lost profits, or financial losses arising from the use or inability to use the Software
• In no event shall Xalo Software's total liability exceed the total amount paid by you for the specific license giving rise to the claim
• You are solely responsible for maintaining independent copies or other recovery records for your business data

13. Data and Privacy

Musika is local-first. Your sales, products, stock, customers, and receipts are created and stored on your device first, so selling works without internet.

Your Musika account, business, staff, and device records are stored in our cloud database (Convex). On the Standard plan you can sync your business data to the cloud manually, and on Pro and Enterprise it syncs automatically across your devices and shops. On Starter, your business data stays on your device.

Xalo Software also processes the information needed to manage your license and devices, including device records and license records. We do not collect analytics or crash reports from the app.

See the Privacy Policy for full details on data handling.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the Republic of Zimbabwe.

14.2 Dispute Resolution

Any dispute arising from these Terms shall first be resolved through informal negotiation. If negotiation fails, the parties agree to mediation before a mutually agreed mediator in Kariba, Zimbabwe. If mediation fails, the dispute shall be resolved in the courts of Zimbabwe.

14.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

15. Contact

For questions, concerns, or support regarding these Terms or the Software:

Channel	Details
Email	xalosoftware@gmail.com
Phone	+263785629957
Web	https://xalosoftware.com
WhatsApp	https://wa.me/263785629957
Address	Kariba, Nyamhunga 1, Zimbabwe